Superior Garden View King Room - Bathroom

Ana y Jose Charming Hotel and Spa

Name: Ana y Jose Charming Hotel and Spa
Address: Cancun-Tulum Road Bocapaila Km 7, Tulum, Quintana Roo, 77780, Mexico
Rating: 8.968214456677835

Tulum, Mexico

9.0Rating

ExcellentRated by Guests

2,089Reviews

What to expect

Pros

🍽️Excellent food options with healthy and gluten-free choices
🏝️Beautiful beach club experience with attentive staff
🤝Friendly and helpful staff members like Maria, Fernando, and Jorge
🛏️Comfortable and spacious rooms with great views
🌊Fantastic seafront location with stunning views
👌Good balance of service quality and price
🎉Great for celebrations and birthdays with excellent service
🍹Delicious and diverse food and drink options
🏊Exclusive pool access for certain room types
🐶Pet-friendly with welcoming staff for furry companions

Cons

💸Some hidden charges and lack of transparency in pricing
🕰️Slow service and delays in attending to requests
💭Inconsistencies in staff professionalism observed
🎶Loud club music nearby can be disruptive at times
🛌Issues with room cleanliness and maintenance
💰Some instances of double charging and payment confusion
🔊Suggestions for improvement in restaurant ambiance and ventilation

What this place has to offer

Things to do and ways to relaxFitness center, Game room, Hot tub, Massage, On-site entertainment, Private beach, Sauna, Solarium, Spa, Spa/sauna, Tours, Wind surfing, Yoga room

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Spanish

Stop at Ana y Jose Charming Hotel and Spa to discover the wonders of Tulum. Both business travelers and tourists can enjoy the hotel's facilities and services. Service-minded staff will welcome and guide you at the Ana y Jose Charming Hotel and Spa. All rooms are designed and decorated to make guests feel right at home, and some rooms come with internet access – wireless, private pool, air conditioning, mini bar, balcony/terrace. Entertain the hotel's recreational facilities, including private beach, outdoor pool, spa, massage, garden. Ana y Jose Charming Hotel and Spa combines warm hospitality with a lovely ambiance to make your stay in Tulum unforgettable.